Migration Senior Support engineer

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Our Senior Support Engineers play a crucial role in providing advanced support and product expertise to our enterprise customers, whether they are transitioning from On-premise/Data Center Atlassian products to Atlassian Cloud or require technical support with our cloud products. These engineers improve the customer experience by troubleshooting and offering online and offline assistance by identifying, diagnosing, reproducing, and resolving technical issues in a timely manner.

• Offering support in Japanese for our customers based in Japan.

• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best ...