Job Description

We are seeking an IT Support Specialist to join our team.

Responsibilities

  • Full‑Spectrum Support (Tier 1/2/3): Act as the primary technical point of contact, handling everything from basic hardware troubleshooting and access requests to complex system‑wide escalations and root‑cause analysis.
  • System Ownership: Act as the primary administrator for our Google Workspace and Atlassian environments.
  • Lifecycle Management: Own the Joiners, Movers, Leavers (JML) process, ensuring seamless onboarding/offboarding through MDM and automated provisioning.
  • Process Optimization: Identify bottlenecks in IT workflows and build automated solutions (e.g., via n8n or custom scripts) to eliminate manual toil.
  • Documentation: Maintain clear, concise how-to guides for both the team and end‑users within Confluence.

Requirements

  • Google Workspace Mastery: Minimum 2...

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