Job Description

Descrição da vaga

Key Responsibilities: 

  • Set up and run the Databricks based infrastructure to make the data and environment available to the teams.
  • Monitor and analyze bot interactions to identify patterns, user behaviors, and areas for improvement.
  • Define and track KPIs such as response accuracy, user satisfaction, engagement rates, fallback rates, and resolution times.
  • Collaborate with AI developers and product teams to provide actionable insights that enhance bot performance.
  • Segment users and conversations to understand different user journeys and optimize personalization.

 


Qualificações

Minimum Qualifications

  • Bachelor’s degree in Data Science, Computer Science, Engineering, Statistics, or a related field.
  • Strong background in setting up and working with Databricks
  • Strong analytical skills and experience with data analysis t...

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