Mid-level Business Analyst, Change Management

Responsibilities

• Map stakeholders impacted by initiatives for relationship initiation/onboarding for Individuals (PF), Companies (PJ) and Agro clients, identifying levels of influence, interest and possible resistance to change.
• Analyze the impact of changes on processes, systems and operational routines, ensuring an end-to-end view of onboarding journeys and their critical touchpoints.
• Design and execute change management strategies aligned with business objectives, including communication, training and engagement components.
• Develop clear, segmented communication plans to ensure all stakeholders understand the purpose, benefits and implications of the changes.
• Create and coordinate training plans and support materials, ensuring customer service, operations and support teams are properly prepared.
• Monitor adoption and engagement indicators for implemented initiatives, proposing adjustments to the team based on dat...