Job Description

Job Description
Details:
  • Provide technical support as it relates to all Collaboration Services.
  • Investigate, resolve and communicate with the customer on escalated Service Desk tickets.
  • Pro-actively manage and maintain all Collaboration solutions and systems, including:Security/service patch management and required upgrades following approved change management processDatabase and solutions optimizationBack-up and disaster recovery
  • Monitor team KPI/TTI measures and identify areas for improvement.
  • Develop and maintain both technical and customer documentation for standards, processes and procedures.
  • Assist in supporting Collaboration projects and programs to achieve the strategic goals.
    • Job Requirements Details:
  • Minimum of 5 years IT experience with 2 years working with collaboration solutions.
  • Strong customer service skills with a passion to exceed customer expectations.
  • Mature skills and approach when working w...

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