Microsoft/ Java Analyst2to4years

Role Responsibilities:

. Supports existing software application to cover incident management, request management, problem management and release management

. Follow ITIL processes for incidents, changes and requests.

. Response to the incidents & requests within the SLA period

. Code, tests and documents Sitefinity based systems of moderate to high complexity as per the requirements specifications

. Involved with resolution of low complexity software development issues that may arise in a production environment

. Works under general direction, seeks assistance as needed. Independently gathers information

. Perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues impacting the applications and/or their environment.

. Manage and utilize monitoring tools and...