MIC Controller

Job Description

• Engage with organisers and stakeholders prior to the event to understand detailed requirements and what they are looking to achieve with the event


• Host a variety of gaming, entertainment and other promotional activities and events as per entertainment plan and schedule


• Engage with guests in public areas to raise awareness and keep them informed and updated of entertainment activities and schedules, and obtain informal feedback on their expectations


• Communicate publicly with guests to promote activities at different venues across the complex.


• Manage and respond to customers' requests and queries in a prompt and professional manner


• Engage with customers and provide a customer experience that will support brand loyalty ensuring Sun International as the entertainment brand of choice


• Utilise customer recognition triggers to enhance customer experiences for customers

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