Job Description

Date Posted:

Country:

Singapore

Location:

8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore  

At Otis, it's our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will oversee the daily operations of our call centre, ensuring excellent customer service and efficient processes. You will lead a team of call centre representatives, managing their performance and development while optimizing call centre technology to meet business goals.

Key Responsibilities

  • Manage daily operations, ensuring smooth workflow and adherence to service standards

  • Develop and implement call centre policies and procedures

  • Manage call centre representatives' work schedule, man...

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