MEX Supervisor, Service Desk

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply!

The role of the IT Service Desk Supervisor entails oversight and coordination of IT Service Desk agents to ensure the efficient resolution of IT issues with a focus on user experience and satisfaction. This involves providing guidance and technical expertise to support agents, while also monitoring performance and ensuring adherence to service level agreements. They are responsible for implementing process improvements and fostering a culture of continuous learning and development within the team. Additionally, they collaborate with other IT teams to facilitate the implementation of shift-left opportunities.

Team Oversight & Coordination