Messaging Services Advisor (M365Platform-EOP)

Overview

Messaging Services Senior Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Provides steady state support to the email and collaboration infrastructure, handles on-call responsibilities, escalations, and maintenance activities. Expert in M365 services including Exchange Online, security and compliance within the M365 ecosystem, Power Platform administration, SharePoint, OneDrive, and MS Teams.

Responsibilities

• Provide steady state support for the email and collaboration infrastructure, including on-call responsibilities and incident management.
• Handle escalations and critical issues, participate in upgrades and maintenance activities.
• Deliver customer-centric, high-quality support with clear communication to end users.
• Support SGT or MYT time zones with flexible shift patterns.
• Apply analytical thinking and problem...