Merchant Retrieval Manager

He/She/They will be responsible for managing and overseeing the functions of Retrieval Team under Chargeback Unit which include retrieval of documents from merchant for fulfillment as supporting documents for chargeback issuing and fraud investigation. Ensure that all retrieval requests are acted upon with timeliness, completeness, legibility and accuracy.

The Responsibilities we will trust you with:

• Ensure that all requests from various sources are encoded in the database and promptly acted upon by the processors.
• Ensure that all fulfillment and CBM applications are within the required TAT.
• Ensure correctness and accuracy of fulfillment documents and transactions for CBM.
• Discusses with the Unit Head immediate concerns and provides necessary recommendations.
• Analyze trends or investigate surges in volume and amount or abnormality noted on MIS and elevate to management for action as necess...