Job Description
Merchant Onboarding ANZ - Outbound Specialist
Kuala Lumpur, KUL, Malaysia(Hybrid)
**Responsibilities**
**How will you make an impact in this role?**
+ Responsible for timely completion of terminal enablement response from bank partners.
+ Servicing market is Australia and New Zealand only.
+ Contact Merchants through an Outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
+ Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
+ Build sustainable relationships and trust with merchant through open and interactive communication
+ Strong attention to detail and resulted oriented to meet monthly goals and targets
+ Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
+ Follow communication procedures and policies
+ Executing all tasks as...
Kuala Lumpur, KUL, Malaysia(Hybrid)
**Responsibilities**
**How will you make an impact in this role?**
+ Responsible for timely completion of terminal enablement response from bank partners.
+ Servicing market is Australia and New Zealand only.
+ Contact Merchants through an Outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
+ Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
+ Build sustainable relationships and trust with merchant through open and interactive communication
+ Strong attention to detail and resulted oriented to meet monthly goals and targets
+ Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
+ Follow communication procedures and policies
+ Executing all tasks as...
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