Job Description
Lead the Membership Services team at Abbotsford Canucks, delivering exceptional customer service and driving member engagement. This full-time, on-site role demands strong leadership and strategic planning skills.
As the Manager of Membership Services, you will oversee the daily operations of the Membership Services team, ensuring a high standard of service is met. Your responsibilities include coaching executives, collaborating with senior leadership on retention strategies, and analyzing data to enhance member engagement. You will play a pivotal role in executing various member events and resolving escalated complaints effectively.
Key Responsibilities:
• Lead and coach a team of account executives
• Collaborate on strategic retention and execution plans
• Conduct weekly Membership Sales & Services meetings
• Analyze CRM data to improve retention
• Coordinate and oversee member benefit events
Requirements:
• 3...
As the Manager of Membership Services, you will oversee the daily operations of the Membership Services team, ensuring a high standard of service is met. Your responsibilities include coaching executives, collaborating with senior leadership on retention strategies, and analyzing data to enhance member engagement. You will play a pivotal role in executing various member events and resolving escalated complaints effectively.
Key Responsibilities:
• Lead and coach a team of account executives
• Collaborate on strategic retention and execution plans
• Conduct weekly Membership Sales & Services meetings
• Analyze CRM data to improve retention
• Coordinate and oversee member benefit events
Requirements:
• 3...
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