Job Description

IBANZ is seeking an experienced and strategic Membership and Member Services Manager to lead the development and execution of a comprehensive membership strategy. This role focuses on acquisition, conversion, retention, and delivering exceptional member services while providing regular performance insights to the Board. Reporting directly to the CEO, you will play a key role in driving member engagement and supporting organisational objectives.

Professional Member Services

  • Develop and execute a comprehensive membership strategy focused on acquisition, conversion, and retention, supported by regular performance reporting to the Board.
  • Design and implement a robust events and webinar programme, ensuring strategic planning, budget management, high‑quality delivery, and member value.
  • Lead the development of a sponsorship strategy aimed at fostering partnerships with IBANZ members and the insurance industry to support organisational ...

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