Job Description
Member Services Manager
Our client is seeking a Member Services Manager to ensure the member experience consistently reflects the organization's vision and service standards. Reporting to the Director of Membership, this role is responsible for leading the Member Services team and ensuring members and guests receive exceptional service in a warm, welcoming, and engaging environment.
Your success will be defined by your ability to:
Oversee the Member Services desk and deliver exceptional service to members and guests, ensuring inquiries are handled professionally and efficiently Serve as the primary point of contact for escalated member and guest concerns, resolving issues with professionalism, sound judgment, and timely follow-up Create an outstanding member experience by modelling service excellence, professionalism, and organizational values in every interaction Act as a central source of information regarding p...
Our client is seeking a Member Services Manager to ensure the member experience consistently reflects the organization's vision and service standards. Reporting to the Director of Membership, this role is responsible for leading the Member Services team and ensuring members and guests receive exceptional service in a warm, welcoming, and engaging environment.
Your success will be defined by your ability to:
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