Member Services Coordinator

Full‑time on-site position.

Responsibilities

• Participate in work planning and assign employees based on identified priorities. Update work schedules and plan for employee replacement to maintain the smooth operation of member and customer services.
• Act as a resource for sector employees and provide them with the necessary support to carry out their activities. Assist them with processes and tools, authorize operations, and resolve cases of greater complexity.
• Regularly monitor the queue and make necessary adjustments to boost productivity and improve service quality for members and customers.
• Participate in resolving complaints and problems communicated to him or her.
• Oversee the service centre’s cash management: order, return and supply equipment, record cash transactions and reconcile general ledger accounts.
• Carry out monetary transactions and sell convenience products and services (e.g., Desjardins acce...