Job Description
Elevate member satisfaction as the Member Experience Manager at MEC. Lead store teams to deliver exceptional service, ensure smooth operations, and strengthen community connections.
As a key store leader, you will be responsible for managing member experiences on the sales floor, at the Cash and Member Service Desk, and in the Tech Service Shop. This role requires coaching frontline teams, resolving member inquiries, and executing operational standards consistently. Your efforts will drive engagement, build trust, and enhance the in-store culture.
Key Responsibilities:
• Set service tone and direct daily execution
• Champion MEC’s service standards through coaching
• Oversee service at the Cash and Member Service Desk
• Lead community outreach and member events
• Use metrics to guide decisions and improve results
Requirements:
• 1–3 years of retail/service leadership experience
• Strong floor leadership and real-time coaching skills
• Ability to interpr...
As a key store leader, you will be responsible for managing member experiences on the sales floor, at the Cash and Member Service Desk, and in the Tech Service Shop. This role requires coaching frontline teams, resolving member inquiries, and executing operational standards consistently. Your efforts will drive engagement, build trust, and enhance the in-store culture.
Key Responsibilities:
• Set service tone and direct daily execution
• Champion MEC’s service standards through coaching
• Oversee service at the Cash and Member Service Desk
• Lead community outreach and member events
• Use metrics to guide decisions and improve results
Requirements:
• 1–3 years of retail/service leadership experience
• Strong floor leadership and real-time coaching skills
• Ability to interpr...
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