Job Description

  • Full Time Position
  • e-Commerce - Member Care Clerk
  • Based at Costco Wholesale Australia - Olympic Park
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    Position Summary

    At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members. 

    We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members’ Costco experience one they’ll remember. 

    Job Duties

  • Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)
  • De-escalating situations and offering support to members
  • Guiding members through navigating our website
  • Navigating systems including AS400, SAP Hybris and Zendesk
  • Liaising with other departments to obtain the best resolution for our members
  • Gathering information for cancell...

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    Take the next step in your AI career. Submit your application to Costco Wholesale today.

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