Job Description

SUMMARY:

Under the general supervision of branch management, serves as the face of the branch, delivering exceptional service and financial education to members in a modern, technology-enabled environment. This role is a hybrid of personal banker and financial concierge, focused on building relationships, identifying needs and helping members utilize a full range of credit union products and services, including digital channels and Interactive Teller Machines (ITMs). 

ESSENTIAL DUTIES & RESPONSIBILITIES:


Engage and Serve:

  • Embrace APGFCU’s brand and deliver financial education to our members and communities.

  • Collaborate with teammates to maintain a welcoming, efficient and secure branch environment.

  • Welcome members warmly, listen actively and deliver prompt, personalized and consistent service. Perform lobby engagement activities to connect with members and educate members on options for managing financial t...

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