Job Description
Job Description
Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.
• Serve as the first point of contact for agent support inquiries via email, phone, and Teams.
• Assist agents with account setup, password resets, profile updates, and access-related issues.
• Troubleshoot basic system and application issues and escalate complex cases when necessary.
• Document support requests, track tickets, and maintain accurate records of agent interactions.
• Support internal teams by processing agent requests and assisting with op...
Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.
• Serve as the first point of contact for agent support inquiries via email, phone, and Teams.
• Assist agents with account setup, password resets, profile updates, and access-related issues.
• Troubleshoot basic system and application issues and escalate complex cases when necessary.
• Document support requests, track tickets, and maintain accurate records of agent interactions.
• Support internal teams by processing agent requests and assisting with op...
Ready to Apply?
Take the next step in your AI career. Submit your application to Insight Global today.
Submit Application