Medical Virtual Assistant

Responsibilities

Scheduling & Patient Communication:

• Accurately schedule and manage incoming patient appointment requests.
• Handle patient calls, tasks, and inquiries while maintaining strict confidentiality and compliance with healthcare regulations.
• Respond promptly and professionally to patient communications via phone, email, and secure messaging platforms.
• Coordinate provider schedules to optimize workflow and patient access to care.

Administrative & Concierge Support:

• Coordinate and track external referrals, ensuring timely follow-up and thorough documentation.
• Complete concierge-related administrative tasks, including patient onboarding, renewals, and terminations.
• Conduct new patient follow-ups and ongoing engagement to support continuity of care and patient satisfaction.
• Manage concierge memberships, including eligibility verification, benefits, and status ...