Medical Operations Supervisor

Moongig Pasig, National Capital Region, Philippines

Medical Operations Team Manager

The Medical Operations Team Manager oversees the deployment, scheduling, and day-to-day operational support of healthcare professionals (HCPs) in partner facilities. The role focuses on managing the team, ensuring smooth operations, maintaining service quality, and coordinating closely with recruitment to meet workforce needs. It also includes monitoring performance and ensuring all SLAs are consistently achieved. The role is hands‑on and operational, balancing team leadership with active involvement in daily execution.

Key Responsibilities

• Lead and manage the Medical Operations team to ensure strong performance, accountability, and consistent service quality.
• Conduct regular check‑ins, coaching sessions, and performance assessments to improve output, alignment, and team morale.
• Oversee onboarding and training of new team members to ens...