Job Description

Major/Essential Functions

  • Negotiate and follow up with patients either face-to-face or over the phone to establish payment arrangements for their accounts and ensure patient understanding of arrangements.
  • Receive incoming calls or visits from patients or clinic staff, conduct follow-up, and coordinate with other areas of the business office or clinical departments as needed to answer questions regarding patient accounts.
  • Collect Credit card and eCheck payments by telephone.
  • Screen patients for basic information regarding eligibility for government, state, or county programs and link to Central Financial Screening as appropriate.
  • Collect and enter into Cerner Practice Management (CPM) all necessary demographic insurance information to facilitate the payment from the responsible party or payor and to maintain accurate demographics.
  • Research addresses and make necessary corrections on returned mail.
  • Maintains records,...
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