Job Description

Job Title: Media Technology Support Engineer

Location: LATAM (Remote)

Mode: Contract / FTE


Role Summary

Provide technical support for cloud-based media encoding, transcoding, and content delivery systems. Troubleshoot video, audio, and subtitle processing issues while ensuring platform

performance, quality, and reliability.


Key Responsibilities

  • Support media encoding and transcoding workflows
  • Troubleshoot video, audio, subtitle, and content delivery issues
  • Work with cloud environments (AWS/Azure/Google Cloud)
  • Monitor and respond to tickets via JIRA and Slack
  • Create documentation and runbooks after RCA
  • Collaborate with engineering and operations teams


Mandatory Skills

  • Strong knowledge of video containers (MOV, MXF, MP4, MPEG-TS)
  • Understanding of codecs (H.264, H.265, Pro...

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