Medavie Bilingual Customer Support Representative

Join Medavie as a Bilingual Customer Service Representative, providing outstanding service from a federal contact center environment. Utilize your English and French language skills to assist providers and members effectively.

This permanent role is designed for candidates with a strong customer-focused attitude and technical aptitude. As a representative, you'll engage with customers via phone and email, ensuring their inquiries are addressed promptly. Ideal applicants will have at least two years in a contact center and the ability to navigate multiple software platforms.

Key Responsibilities:
• Respond to inquiries from providers and members via phone/email
• Ensure high customer service levels through effective problem-solving
• Maintain accurate records while using various software simultaneously
• Handle a mix of routine and challenging calls skillfully

Requirements:
• Fluent in both English and French, both wri...