Job Description

الوصف الوظيفي

Job Purpose

Drive RTA-wide customer-happiness strategy by setting up vision, policy, and KPIs. Oversee the governance of all service-delivery channels and mobilize people, budgets, and systems while assuring regulatory, quality, and HSE compliance to continually elevate customer experience.

Job Responsibilities

Strategy

  • Drive the development and continuous refinement of an integrated customer experience framework across all services and channels, ensuring strategic alignment, seamless journey design, and cross-sector collaboration to elevate service quality and user satisfaction
  • Oversee the development of customer-care strategies, including policies for digital channels, to make sure customers get smooth and high-quality service everywhere.
  • Establish and chair a formal governance committee to strategically assess major changes to service delivery channels, ensuring alignment with customer...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to RTA today.

    Submit Application