Mass Hiring - Retail Account Specialist - Weekends Off

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Schedule & Training

• Shifts may include nights, weekends, and holidays.
• Paid training on retail systems and processes.

Requirements

• High School or Senior High School graduate.
• Strong English communication skills, customer-focused and detail-oriented.
• Basic computer and multitasking skills.
• Willing to work onsite in Metro Manila.