MAS Payroll (Chat COE) Client Support Specialist I

Position Description

Job Description – MAS Payroll (Chat COE) Client Support Specialist I
Role and Responsibilities:
The MAS Payroll Chat Center of Excellence (Chat COE) team supports Major Account Services clients by handling chats coming from our Core and Up Market segments. Chats you can expect to receive will revolve around various questions about payroll and payroll processing. The number of chats related to payroll and payroll processing, as well as troubleshooting payroll issues will vary from day-to-day, since it is based on the number of payrolls scheduled to be processed during that time. You can also expect to receive chats that might be related to benefits, HR, 401(K), timecards, etc., since all these components are part of payroll. You will need to be able to differentiate and handle questions appropriately as well as probe to resolve the client’s concern. The goal is to assist clients with as many one-chat resolutions as possible. If no...