Job Description
Contribute to Manulife as a Bilingual Plan Design Quality Analyst, focusing on enhancing quality assurance across plan setups. This hybrid role supports operational compliance and accuracy.
Your role within the Operations Integrity Quality team will involve reviewing documentation, analyzing quality metrics, and communicating trends to design teams. You will be instrumental in onboarding new analysts while driving improvements in quality management processes. Collaboration and attention to detail are critical to ensure adherence to established standards.
Key Responsibilities:
• Review system configurations and plan documents
• Report audit findings to teams and leadership
• Analyze data for recurring issues and improvements
• Engage in process enhancements and calibration sessions
• Support training and mentorship for new analysts
Requirements:
• Fully bilingual in French and English
• Familiarity with Gro...
Your role within the Operations Integrity Quality team will involve reviewing documentation, analyzing quality metrics, and communicating trends to design teams. You will be instrumental in onboarding new analysts while driving improvements in quality management processes. Collaboration and attention to detail are critical to ensure adherence to established standards.
Key Responsibilities:
• Review system configurations and plan documents
• Report audit findings to teams and leadership
• Analyze data for recurring issues and improvements
• Engage in process enhancements and calibration sessions
• Support training and mentorship for new analysts
Requirements:
• Fully bilingual in French and English
• Familiarity with Gro...
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