Job Description

Job Description

8D team leader (lead, manage and coordinate) of customer complaints for manufacturing (FA/SMT).

• PS Expert & facilitator for all customer complaints in manufacturing

• Maintenance of quality assurance matrix (QAM) and related Q tools

• Actively coordinate actions to reduce customer complaints or internal escapes. (e.g. AOI , functional escapes)

• Responsible of sharing and evaluating lessons learned in order to lead its sustainability

• Improve systems and procedures (FA/SMT)

• Drive reduction of internal defect cost (IDC) and fall off rate (FOR)

• Perform layered process audits (LPA) and give solutions to open points under his responsibilities.

• Perform Gembas and reviews 6S in production shop floor.

• Reinforce quality controls.

• Creates internal claims towards suppliers for follow up by PQA

• Regular communication within IPN on Q-related topics.

• Follow up of mater...

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