Job Description

1. Position Summary

Drive rapid response and effective resolution of key customer quality issues from the manufacturing side. Lead cross-functional coordination to ensure timely containment, root cause analysis, and sustainable corrective actions, ultimately improving customer satisfaction and product quality performance.

2. Key Responsibilities

2.1 Rapid Response to Customer Quality Issues

  • Act as the primary manufacturing interface for key customer quality concerns, complaints, and escalations
  • Establish and execute a fast response mechanism (e.g., 24-hour containment, 48-hour initial analysis, regular updates)
  • Lead urgent evaluation of major quality incidents, including risk assessment and containment decisions

    • 2.2 Problem Solving and Closure Management

  • Lead structured problem-solving activities using methodologies such as 8D, 5 Whys, Fishbone, etc.
  • Coordinate cross-functional teams (Production, Process En...

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