Job Description
- Efficiently resolve client issues and support tickets with accuracy and professionalism
- Provide timely, detailed data and reports to support client and hauler inquiries or disputes
- Collaborate with team members to support daily operations, especially during peak periods or absences
- Maintain high service standards and contribute to overall team performance
Perform additional tasks as assigned by the Team Leader or Assistant Manager
Minimum Qualifications: Bachelor's degree in Business Administration or any related field
- 1–2 years of customer service experience, preferably in B2B environments
- Strong problem-solving skills with customer empathy and professionalism
- Detail-oriented with good time management and teamwork abilities
- Intermediate written and verbal communication skills
- Proficient in Google Workspace
- Comfortable using AI tools responsibly to improve producti...
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