Mandarin Speaking Customer Support Representative

About the Client
Our client is a US-based online education company serving K–12 and test-prep students and their families worldwide. They deliver live, small-group and 1:1 classes led by expert instructors, supported by a high-touch customer service team. They are scaling weekend operations to better support their growing Mandarin-speaking parent and student community.
Why does this role exist?
As the business grows, timely, bilingual support is critical to ensure students attend the right classes, parents stay informed, and instructors have up-to-date schedules. This role exists to provide responsive, accurate customer service in both Mandarin and English across email, chat, WeChat, and occasional phone follow-ups. The goal is to improve response times, scheduling accuracy, and overall customer satisfaction for a primarily service-based, education-focused operation.

The Impact you'll make

Multichannel Customer Support

• Respond to emails...