Mandarin Speaker

Job Summary

We are looking for a Mandarin-speaking Customer Service Representative (CSR) to provide excellent customer support to Mandarin-speaking clients. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction through professional communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Mandarin and English
• Resolve customer concerns, complaints, and service requests in a timely manner
• Provide accurate information about products, services, and company policies
• Document customer interactions in the system
• Escalate complex issues to the appropriate department when necessary
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

Qualifications

• Fluency in Mandarin (Simplified and/or Traditional) and English (spoken a...