Job Description
RESPONSIBILITIES:
- Write technical support emails in response to developer's questions about how to develop applications for smart devices. Some of these questions will be about basic procedure, some will be more technical about interacting with company's API.
- Escalate developer queries to the next level of support.
- Bachelor's Degree in Computer Science, Information Systems or equivalent
- Fluent in English and Mandarin (HSK 3 or higher)
- Very strong, effective written and oral communication skills
- Minimum of 3 years experience in a tech support, support engineering, or developer support role preferred
- Knowledge of Android OS and Mac OS is a plus
- Hands-on development skills with JavaScript, JSON, Nodejs experience is a must
- Great attention to detail
- Excellent soft skills and customer service skills
- A team player with a positive attitude and people skills
- Must ...
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