Job Description

Job Summary

Manager, Customer Success

Location: Bengaluru

Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)

Job Summary

The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.

Key Responsibilities

Team Leadership & Performance Management:

  • Recruit, onboard, train, and coach a high-performing team of ...

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