Manager, WLS Billing Experience & Strategy (Old Toronto)

Location: Toronto, ON, CA, M5J 2V5 Our team and what we’ll accomplish together: Join the TELUS team, where we are reimagining how customers interact with our services to create personalized, seamless, and connected experiences at scale. This role is at the center of that transformation — connecting business strategy, customer needs, and technology delivery to drive measurable impact across the end-to-end customer journey. What you’ll do

Lead the Radical Simplification program for our Wireless portfolio, reimagining the end-to-end customer journey. Develop and present data-driven strategies to senior leadership to secure investment and drive initiatives from concept to reality. Manage projects through their full lifecycle, from initial concept and approval to technical launch and post-mortem analysis. Use data to prioritize workstreams and ensure technical teams address the highest ROI challenges. Act as the connective tissue between Marketing, Product (CPO), and IT (CIO) to en...