Manager – WFM Routing and Skill Optimization

What is the opportunity?

The Manager, WFM Routing and Skill Optimization is responsible for the sound execution and ongoing maintenance of existing Genesys interaction routing strategies aligned to support optimized efficiency, Client experience and Advisor utilization. Includes the accurate oversight of all Business operations and Client Treatment plans as well as the precise management of individual Advisor skilling profiles. Contributes to operational effectiveness by streamlining processes and identify...