Manager, WFM AI Capabilities & Integration

Description

JOB DESCRIPTION

This role leads the integration of AI-enabled capabilities and technology solutions into the Workforce Management (WFM) ecosystem, with a strong focus on AWS-based AI capabilities and cloud integration. The team is responsible for ensuring new tools, workflows, and system integrations are effectively implemented and adopted across WFM operations.

The role owns the end-to-end integration lifecycle, from translating AWS AI and other technical capabilities into operational use cases, to ensuring solutions are scalable, reliable, and aligned with business needs. This includes managing system integrations, data flows, workflow enhancements, and cross-platform connectivity across multiple WFM and enterprise technology environments.

The successful candidate will bring strong technical expertise, operational understanding, and hands-on experience working with AWS AI capabilities, cloud-based integrations, and enterpr...