Manager - Usage and Retention

At Borderless Access, we are building high-impact, insight-ready global communities through our panel brands - The Panel Station (consumers), MDForLives (healthcare professionals), and The Expert Cafe (business professionals). As our Usage & Retention Manager, you will take charge after panelist registration and own the full journey of activation, profiling, engagement, reactivation, and long-term retention. Your goal: to ensure that registered panelists become active, well-profiled, and long-lasting contributors to our research ecosystem.

This is a post-acquisition growth role, not responsible for media spends or sign-ups, but for driving value, activity, and LTV from already acquired panelists.

We are especially interested in candidates currently working in:

• Roles: U&R Manager, CRM Manager, Subscriber Engagement Manager
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