Job Description

Responsibilities

  • Drive, deliver, and deploy various Innovation Initiatives
  • Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
  • Provide end‑to‑end assessments and customer journey maps to streamline the process and propose applicable automation tools and process improvement
  • Lead ideation sessions with the account and co‑innovation with the client
  • Replicate best practices applicable to the account
  • Establish analysis and action plans related to Innovation to address VOC (Voice of Customer), CVAs (Critical Value Areas), and prevention/improvement of any Hypercare status
  • Provide awareness and/or trainings on Automation, Roots, and Six Sigma

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