Job Description

:

  • Understand the transformation portfolio of the Customer Care workstream, drive and own key priority initiatives
  • Support migrations and transitions, own and drive the process related deliverables especially in Strategize and Design phases
  • Map and assess processes, identify opportunities, and design future state processes
  • Understand and apply Invest and Shift methodology through transition work
  • Partner with Operations teams, Business Opex teams, PPI and Digital Enablement to drive balanced end-to-end process improvements globally that align with business strategy
  • Assess and articulate business requirements, proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process

    • Minimum Requirements/Qualifications:

  • 8+ years of work experience with 5+ years of process improvement experience with/within a shared services environment or in a cons...

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