Manager, Training Delivery & Performance

Why this role is important

PC Financial & Services is seeking a strategic and results-oriented Manager, Training Delivery & Performance to elevate the learning experience for our contact centre colleagues. This critical role is responsible for ensuring the consistent delivery of high-quality, impactful training for our contact centre agents who handle customer inquiries for PC Financial. You will play a pivotal role in optimizing training effectiveness, driving performance, and fostering a culture of continuous improvement across our extensive contact centre network, including our vendor partners.

Reporting to the Senior Manager, Contact Centre Learning & Development, you will lead the charge in assessing and enhancing training facilitation standards, analyzing performance data, and overseeing the continuous evolution of our training curriculum. This role involves significant collaboration with internal stakeholders and external vendor partners across multiple geographi...