Manager, Training and Quality

Candidate Profile

• With at least 1-2 years of experience as a
  Quality Manager
• Must be willing to work onsite in BGC, Taguig
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented

What's In for You?

• Career Advancement
• HMO active on Day 1
• Monthly Incentives Program

Essential Functions/Core Responsibilities

• Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Qualit...