Manager, Technical Support - Surgical Robot

Job Responsibilities:

1. Team Leadership & Supervision

• Lead, mentor, and manage the technical support team for surgical robotic systems across assigned countries.
• Allocate resources, set performance goals, and conduct regular evaluations to ensure high-quality service delivery.

2. System Installation & Configuration Management

• Oversee the end-to-end installation and configuration of robotic surgical systems in hospitals and surgical centres.
• Provide technical guidance to ensure optimal system performance and compliance with global standards.

3. Advanced Troubleshooting & Escalation Support

• Act as the highest level of escalation for complex technical issues, coordinating remote and on-site interventions.
• Collaborate with Clinical, Quality, and R&D teams to drive timely resolution and root cause analysis.

4. Preventive Maint...