Manager - Technical Support

Meet the team

The Technical Support team plays a critical role in supporting patients, parents, and caregivers who rely on Dexcom Continuous Glucose Monitoring (CGM) technology. As part of a 24/7 global support organization, the team ensures every interaction delivers a high-quality, empathetic, and solution-focused experience. As a Technical Support Manager, you will lead a diverse team, drive service excellence, and help shape how we support our growing community of users.

Where you come in

• You lead and manage day-to-day operations of a 24/7 Technical Support team, ensuring strong performance and service delivery.
• You coach, mentor, and develop team members through regular feedback, call monitoring, and performance reviews.
• You set clear, measurable goals and track team performance through metrics and continuous assessment.
• You ensure high-quality patient interactions by guiding your team in troubleshooting technical issu...