Description

Manager Technical Support - On-site

Manages and leads a multi-faceted service organization for complete customer/consumer satisfaction and unwavering brand loyalty. Provides leadership and direction for the consumer/technical service call center and technical service repair area. Responsible for defining, achieving, measuring and maintaining all department performance goals.

KEY RESPONSIBILITIES

• Plans, organizes and manages all activities for the service team, including organization, staffing, technology, training and reporting.
• Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results as well as implementing change.
• Oversees all aspects of service inventory (pricing, availability, duration, kits, etc.).
• Manages full integration of system (ERP, ph...