Job Description
Overview
We are looking for a Support Manager to lead, mentor, and support our technical support teams in the India region, ensuring they provide world-class service to our customers. This role involves close collaboration with Regional Managers (RMs) and is a great opportunity for a Team Lead eager to develop their leadership and management skills while continuing their technical growth.
The ideal candidate should have a strong technical background, experience in supporting cloud computing APIs and SDKs, and prior experience in leadership or mentoring.
Responsibilities
We are looking for a Support Manager to lead, mentor, and support our technical support teams in the India region, ensuring they provide world-class service to our customers. This role involves close collaboration with Regional Managers (RMs) and is a great opportunity for a Team Lead eager to develop their leadership and management skills while continuing their technical growth.
The ideal candidate should have a strong technical background, experience in supporting cloud computing APIs and SDKs, and prior experience in leadership or mentoring.
Responsibilities
- Lead and manage a team of Support Engineers, including generalists, specialists, and experts.
- Oversee career development, performance reviews, and OKR tracking for team members.
- Handle customer escalations, coo...
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