Job Description
About the Role
Workday’s customer base continues to grow as does the need for continued and excellent customer support. As a Customer Support Manager, you will lead a team in providing top-notch support to customers and consultants on complex products and applications.
What would you do all day?
Lead a Workday Applications Support team, hiring, and retaining the best software support people now, and planning for future business needs Enable your team of analysts by removing roadblocks and empowering them to drive success autonomously, while maintaining our high levels of customer satisfactionAct as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clientsActively monitor triggers for possible critical situations in order to prevent escalationsEstablish relationships with customers, especially key or strategic customersCollaborate with internal teams (Development, Pro...
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