Manager, Technical Architecture

Job Description

As the Manager of Technical Architecture, you will lead a global team of Technical Architects (TAs) responsible for designing and delivering high-complexity, customized solutions for Zendesk’s most strategic customers. You will be responsible for the professional growth of your team, the technical quality of their deliverables, and the overall success of Zendesk Contact Center implementations. You will balance people management with high-level technical oversight, ensuring that your team effectively translates complex business objectives into scalable cloud architectures.

Responsibilities:

People Leadership & Mentorship:

• Manage a global team of Technical Architects, providing regular coaching, performance feedback, and career development.

• Mentor the team on best practices for AWS...